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NCLEX Practice Exam for LEADERSHIP, MANAGEMENT, BIOETHICS AND RESEARCH 2 (PM)
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Question 1
There are times when Katherine evaluates her staff as she makes her daily rounds. Which of the following is NOT a benefit of conducting an informal appraisal?
A
The staff member is observed in natural setting.
B
The evaluation is focused on objective data systematically.
C
The evaluation may provide valid information for compilation of a formal report.
D
Incidental confrontation and collaboration is allowed.
Question 1 Explanation:
Collecting objective data systematically can not be achieved in an informal appraisal. It is focused on what actually happens in the natural work setting.
Question 2
Which of the following variables will he likely EXCLUDE in his study?
A
Competence of nurses
B
Salary of nurses
C
Caring attitude of nurses
D
Responsiveness of staff
Question 2 Explanation:
Salary of staff nurses is not an indicator of patient satisfaction, hence need not be included as a variable in the study.
Question 3
Which of the following is evidence that the controlling process is effective?
A
Employees are contended
B
There is an increase in customer satisfaction rate.
C
The things that were planned are done
D
Physicians do not complain.
Question 3 Explanation:
Controlling is defined as seeing to it that what is planned is done.
Question 4
He plans to use a Likert Scale to determine
A
level of satisfaction
B
degree of agreement and disagreement
C
degree of acceptance
D
compliance to expected standards
Question 4 Explanation:
Likert scale is a 5-point summated scale used to determine the degree of agreement or disagreement of the respondents to a statement in a study.
Question 5
Which phase of the employment process includes getting on the payroll and completing documentary requirements?
A
Orientation
B
Induction
C
Recruitment
D
Selection
Question 5 Explanation:
This step in the recruitment process gives time for the staff to submit all the documentary requirements for employment.
Question 6
He opts to use a self-report method. Which of the following is NOT TRUE about this method?
A
Versatile in terms of content coverage
B
Yields information that would be difficult to gather by another method
C
Most accurate and valid method of data gathering
D
Most direct means of gathering information
Question 6 Explanation:
The most serious disadvantage of this method is accuracy and validity of information gathered
Question 7
Katherine tells one of the staff, “I don’t have time to discuss the matter with you now. See me in my office later” when the latter asks if they can talk about an issue. Which of the following conflict resolution strategies did she use?
A
Smoothing
B
Compromise
C
Avoidance
D
Restriction
Question 7 Explanation:
This strategy shuns discussing the issue head-on and prefers to postpone it to a later time. In effect the problem remains unsolved and both parties are in a lose-lose situation.
Question 8
Aubrey thinks about primary nursing as a system to deliver care. Which of the following activities is NOT done by a primary nurse?
A
Provides care to a group of patients together with a group of nurses
B
Collaborates with the physician
C
Performs comprehensive initial assessment
D
Provides care for 5-6 patients during their hospital stay.
Question 8 Explanation:
This function is done in team nursing where the nurse is a member of a team that provides care for a group of patients.
Question 9
She tries to design an organizational structure that allows communication to flow in all directions and involve workers in decision making. Which form of organizational structure is this?
A
Informal
B
Matrix
C
Centralized
D
Decentralized
Question 9 Explanation:
Decentralized structures allow the staff to make decisions on matters pertaining to their practice and communicate in downward, upward, lateral and diagonal flow.
Question 10
Which criteria refer to the ability of the instrument to detect fine differences among the subjects being studied?
A
Validity
B
Reliability
C
Objectivity
D
Sensitivity
Question 10 Explanation:
Sensitivity is an attribute of the instrument that allow the respondents to distinguish differences of the options where to choose from
Question 11
Which of the following terms refer to the degree to which an instrument measures what it is supposed to be measure?
A
Validity
B
Meaningfulness
C
Sensitivity
D
Reliability
Question 11 Explanation:
Validity is ensuring that the instrument contains appropriate questions about the research topic
Question 12
She knows that performance appraisal consists of all the following activities EXCEPT:
A
Using agency standards as a guide.
B
Setting specific standards and activities for individual performance.
C
Focusing activity on the correction of identified behavior.
D
Determine areas of strength and weaknesses
Question 12 Explanation:
Performance appraisal deal with both positive and negative performance; is not meant to be a fault-finding activity
Question 13
She conducts a 6-month performance review session with a staff member. Which of the following actions is appropriate?
A
She tells the staff that the session is manager-centered.
B
She asks another nurse to attest the session as a witness.
C
The session is private between the two members.
D
She informs the staff that she may ask another nurse to read the appraisal before the session is over.
Question 13 Explanation:
The session is private between the manager and the staff and remains to be so when the two parties do not divulge the information to others.
Question 14
He checks if his instruments meet the criteria for evaluation. Which of the following criteria refers to the consistency or the ability to yield the same response upon its repeated administration?
A
Objectivity
B
Reliability
C
Validity
D
Sensitivity
Question 14 Explanation:
Reliability is repeatability of the instrument; it can elicit the same responses even with varied administration of the instrument
Question 15
She decides to have a decentralized staffing system. Which of the following is an advantage of this system of staffing?
A
Compatible with computerization
B
greater control of activities
C
Conserves time
D
Promotes better interpersonal relationship
Question 15 Explanation:
Decentralized structures allow the staff to solve decisions by themselves, involve them in decision making; hence they are always given opportunities to interact with one another
Question 16
Alexandra is tasked to organize the new wing of the hospital. She was given the authority to do as she deems fit. She is aware that the director of nursing has substantial trust and confidence in her capabilities, communicates through downward and upward channels and usually uses the ideas and opinions of her staff. Which of the following is her style of management?
A
Participative
B
Consultative
C
Exploitive-authoritative
D
Benevolent –authoritative
Question 16 Explanation:
A consultative manager is almost like a participative manager. The participative manager has complete trust and confidence in the subordinate, always uses the opinions and ideas of subordinates and communicates in all directions.
Question 17
Ms. Valencia is responsible to the number of personnel reporting to her. This principle refers to:
A
Carrot and stick principle
B
Unity of command
C
Esprit d’ corps
D
Span of control
Question 17 Explanation:
Span of control refers to the number of workers who report directly to a manager.
Question 18
She checks the documentary requirements for the applicants for staff nurse position. Which one is NOT necessary?
A
Certificate of previous employment
B
Membership to accredited professional organization
C
Professional identification card
D
Record of related learning experience (RLE)
Question 18 Explanation:
Record of RLE is not required for employment purposes but it is required for the nurse’s licensure examination.
Question 19
He plans for his sampling method. Which sampling method gives equal chance to all units in the population to get picked?
A
Random
B
Judgment
C
Quota
D
Accidental
Question 19 Explanation:
Random sampling gives equal chance for all the elements in the population to be picked as part of the sample.
Question 20
Ms. Valencia prepares the process standards. Which of the following is NOT a process standard?
A
Patient education about their illness and treatment shall be provided for all patients and their families.
B
Patients’ reports 95% satisfaction rate prior to discharge from the hospital.
C
Informed consent shall be secured prior to any invasive procedure
D
Initial assessment shall be done to all patients within twenty four hours upon admission.
Question 20 Explanation:
This refers to an outcome standard, which is a result of the care that is rendered to the patient.
Question 21
The following are basic steps in the controlling process of the department. Which of the following is NOT included?
A
Set nursing standards and criteria
B
Compare results of performance to standards and objectives
C
Identify possible courses of action
D
Measure actual performance
Question 21 Explanation:
This is a step in a quality control process and not a basic step in the control process.
Question 22
As a young manager, she knows that conflict occurs in any organization. Which of the following statements regarding conflict is NOT true?
A
May create leaders
B
Is not beneficial; hence it should be prevented at all times
C
Can be destructive if the level is too high
D
May result in poor performance
Question 22 Explanation:
Conflicts are beneficial because it surfaces out issues in the open and can be solved right away. Likewise, members of the team become more conscientious with their work when they are aware that other members of the team are watching them.
Question 23
She plans of assigning competent people to fill the roles designed in the hierarchy. Which process refers to this?
A
Recruitment
B
Induction
C
Staffing
D
Scheduling
Question 23 Explanation:
Staffing is a management function involving putting the best people to accomplish tasks and activities to attain the goals of the organization.
Question 24
Ms. Valencia develops the standards to be followed. Among the following standards, which is considered as a structure standard?
A
The patients verbalized satisfaction of the nursing care received
B
All patients shall have their weights taken recorded
C
Patients shall answer the evaluation form before discharge
D
Rotation of duty will be done every four weeks for all patient care personnel.
Question 24 Explanation:
Structure standards include management system, facilities, equipment, materials needed to deliver care to patients. Rotation of duty is a management system.
Question 25
She wants to ensure that every task is carried out as planned. Which of the following tasks is NOT included in the controlling process?
A
Evaluating the credentials of all nursing staff
B
Checking if activities conform to schedule
C
Reviewing the existing policies of the hospital
D
Instructing the members of the standards committee to prepare policies
Question 25 Explanation:
Instructing the members involves a directing function.
Question 26
Which of the following articles would Kevin least consider for his review of literature?
A
“Outcome Standards in Tertiary Health Care Institutions”
B
“Turnaround Time in Emergency Rooms”
C
“Story-Telling and Anxiety Reduction Among Pediatric Patients”
D
“Environmental Manipulation and Client Outcomes”
Question 26 Explanation:
The article is for pediatric patients and may not be relevant for adult patients.
Question 27
Katherine is a young Unit Manager of the Pediatric Ward. Most of her staff nurses are senior to her, very articulate, confident and sometimes aggressive. Katherine feels uncomfortable believing that she is the scapegoat of everything that goes wrong in her department. Which of the following is the best action that she must take?
A
Seek help from the Director of Nursing
B
Disregard what she feels and continue to work independently
C
Quit her job and look for another employment.
D
Identify the source of the conflict and understand the points of friction
Question 27 Explanation:
This involves a problem solving approach, which addresses the root cause of the problem.
Question 28
When she presents the nursing procedures to be followed, she refers to what type of standards?
A
Structure
B
Process
C
Criteria
D
Outcome
Question 28 Explanation:
Process standards include care plans, nursing procedure to be done to address the needs of the patients.
Question 29
Which of the following statements is NOT true about performance appraisal?
A
A verbal appraisal is an acceptable substitute for a written report
B
The outcome of performance appraisal rests primarily with the staff.
C
Informing the staff about the specific impressions of their work help improve their performance.
D
Patients are the best source of information regarding personnel appraisal.
Question 29 Explanation:
The patient can be a source of information about the performance of the staff but it is never the best source. Directly observing the staff is the best source of information for personnel appraisal.
Question 30
In a horizontal chart, the lowest level worker is located at the
A
Right most box
B
Left most box
C
Bottom
D
Middle
Question 30 Explanation:
The leftmost box is occupied by the highest authority while the lowest level worker occupies the rightmost box.
Question 31
She notes that there is an increasing unrest of the staff due to fatigue brought about by shortage of staff. Which action is a priority?
A
Initiate a group interaction
B
Develop a plan and implement it
C
Identify external and internal forces.
D
Evaluate the overall result of the unrest
Question 31 Explanation:
Initiate a group interaction will be an opportunity to discuss the problem in the open.
Question 32
Kathleen knows that one of her staff is experiencing burnout. Which of the following is the best thing for her to do?
A
Remind her to show loyalty to the institution.
B
Advise her staff to go on vacation.
C
Ignore her observations; it will be resolved even without intervention
D
Let the staff ventilate her feelings and ask how she can be of help.
Question 32 Explanation:
Reaching out and helping the staff is the most effective strategy in dealing with burn out. Knowing that someone is ready to help makes the staff feel important; hence her self-worth is enhanced.
Question 33
St. Raphael Medical Center just opened its new Performance Improvement Department. Ms. Valencia is appointed as the Quality Control Officer. She commits herself to her new role and plans her strategies to realize the goals and objectives of the department. Which of the following is a primary task that they should perform to have an effective control system?
A
Identify the values of the department
B
Make an interpretation about strengths and weaknesses
Identify the values of the department will set the guiding principles within which the department will operate its activities
Question 34
Which pattern of nursing care involves the care given by a group of paraprofessional workers led by a professional nurse who take care of patients with the same disease conditions and are located geographically near each other?
A
Nursing case management
B
Case method
C
Modular nursing
D
Team nursing
Question 34 Explanation:
Modular nursing is a variant of team nursing. The difference lies in the fact that the members in modular nursing are paraprofessional workers.
Question 35
Kevin is a member of the Nursing Research Council of the hospital. His first assignment is to determine the level of patient satisfaction on the care they received from the hospital. He plans to include all adult patients admitted from April to May, with average length of stay of 3-4 days, first admission, and with no complications. Which of the following is an extraneous variable of the study?
A
Age of patients
B
Length of stay
C
Date of admission
D
Absence of complications
Question 35 Explanation:
An extraneous variable is not the primary concern of the researcher but has an effect on the results of the study. Adult patients may be young, middle or late adult.
Question 36
Which of the following statements refers to criteria?
A
Characteristics used to measure the level of nursing care
B
Agreed on level of nursing care
C
Statement which guide the group in decision making and problem solving
D
Step-by-step guidelines
Question 36 Explanation:
Criteria are specific characteristics used to measure the standard of care.
Question 37
Raphael is interested to learn more about transcultural nursing because he is assigned at the family suites where most patients come from different cultures and countries. Which of the following designs is appropriate for this study?
A
Case study
B
Grounded theory
C
Phenomenology
D
Ethnography
Question 37 Explanation:
Ethnography is focused on patterns of behavior of selected people within a culture
Question 38
She decides to illustrate the organizational structure. Which of the following elements is NOT included?
A
Span of control
B
Lines of communication
C
Unity of direction
D
Level of authority
Question 38 Explanation:
Unity of direction is a management principle, not an element of an organizational structure.
Question 39
He thinks of an appropriate theoretical framework. Whose theory addresses the four modes of adaptation?
A
Sr. Callista Roy
B
Florence Nightingale
C
Jean Watson
D
Martha Rogers
Question 39 Explanation:
Sr. Callista Roy developed the Adaptation Model which involves the physiologic mode, self-concept mode, role function mode and dependence mode
Question 40
The nursing theorist who developed transcultural nursing theory is
A
Dorothea Orem
B
Betty Newman
C
Madeleine Leininger
D
Sr. Callista Roy
Question 40 Explanation:
Madeleine Leininger developed the theory on transcultural theory based on her observations on the behavior of selected people within a culture
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NCLEX Practice Exam for LEADERSHIP, MANAGEMENT, BIOETHICS AND RESEARCH 2 (EM)
Choose the letter of the correct answer. You got 40 minutes to finish the exam .Good luck!
Start
Congratulations - you have completed NCLEX Practice Exam for LEADERSHIP, MANAGEMENT, BIOETHICS AND RESEARCH 2 (EM).
You scored %%SCORE%% out of %%TOTAL%%.
Your performance has been rated as %%RATING%%
Your answers are highlighted below.
Question 1
She conducts a 6-month performance review session with a staff member. Which of the following actions is appropriate?
A
She informs the staff that she may ask another nurse to read the appraisal before the session is over.
B
The session is private between the two members.
C
She asks another nurse to attest the session as a witness.
D
She tells the staff that the session is manager-centered.
Question 1 Explanation:
The session is private between the manager and the staff and remains to be so when the two parties do not divulge the information to others.
Question 2
Which pattern of nursing care involves the care given by a group of paraprofessional workers led by a professional nurse who take care of patients with the same disease conditions and are located geographically near each other?
A
Team nursing
B
Case method
C
Nursing case management
D
Modular nursing
Question 2 Explanation:
Modular nursing is a variant of team nursing. The difference lies in the fact that the members in modular nursing are paraprofessional workers.
Question 3
The following are basic steps in the controlling process of the department. Which of the following is NOT included?
A
Measure actual performance
B
Identify possible courses of action
C
Set nursing standards and criteria
D
Compare results of performance to standards and objectives
Question 3 Explanation:
This is a step in a quality control process and not a basic step in the control process.
Question 4
She tries to design an organizational structure that allows communication to flow in all directions and involve workers in decision making. Which form of organizational structure is this?
A
Centralized
B
Informal
C
Decentralized
D
Matrix
Question 4 Explanation:
Decentralized structures allow the staff to make decisions on matters pertaining to their practice and communicate in downward, upward, lateral and diagonal flow.
Question 5
Kathleen knows that one of her staff is experiencing burnout. Which of the following is the best thing for her to do?
A
Let the staff ventilate her feelings and ask how she can be of help.
B
Remind her to show loyalty to the institution.
C
Advise her staff to go on vacation.
D
Ignore her observations; it will be resolved even without intervention
Question 5 Explanation:
Reaching out and helping the staff is the most effective strategy in dealing with burn out. Knowing that someone is ready to help makes the staff feel important; hence her self-worth is enhanced.
Question 6
As a young manager, she knows that conflict occurs in any organization. Which of the following statements regarding conflict is NOT true?
A
Can be destructive if the level is too high
B
Is not beneficial; hence it should be prevented at all times
C
May create leaders
D
May result in poor performance
Question 6 Explanation:
Conflicts are beneficial because it surfaces out issues in the open and can be solved right away. Likewise, members of the team become more conscientious with their work when they are aware that other members of the team are watching them.
Question 7
She decides to have a decentralized staffing system. Which of the following is an advantage of this system of staffing?
A
greater control of activities
B
Promotes better interpersonal relationship
C
Compatible with computerization
D
Conserves time
Question 7 Explanation:
Decentralized structures allow the staff to solve decisions by themselves, involve them in decision making; hence they are always given opportunities to interact with one another
Question 8
Which of the following variables will he likely EXCLUDE in his study?
A
Salary of nurses
B
Caring attitude of nurses
C
Responsiveness of staff
D
Competence of nurses
Question 8 Explanation:
Salary of staff nurses is not an indicator of patient satisfaction, hence need not be included as a variable in the study.
Question 9
Which of the following terms refer to the degree to which an instrument measures what it is supposed to be measure?
A
Sensitivity
B
Reliability
C
Meaningfulness
D
Validity
Question 9 Explanation:
Validity is ensuring that the instrument contains appropriate questions about the research topic
Question 10
She wants to ensure that every task is carried out as planned. Which of the following tasks is NOT included in the controlling process?
A
Instructing the members of the standards committee to prepare policies
B
Evaluating the credentials of all nursing staff
C
Reviewing the existing policies of the hospital
D
Checking if activities conform to schedule
Question 10 Explanation:
Instructing the members involves a directing function.
Question 11
Which criteria refer to the ability of the instrument to detect fine differences among the subjects being studied?
A
Validity
B
Reliability
C
Sensitivity
D
Objectivity
Question 11 Explanation:
Sensitivity is an attribute of the instrument that allow the respondents to distinguish differences of the options where to choose from
Question 12
She knows that performance appraisal consists of all the following activities EXCEPT:
A
Focusing activity on the correction of identified behavior.
B
Setting specific standards and activities for individual performance.
C
Determine areas of strength and weaknesses
D
Using agency standards as a guide.
Question 12 Explanation:
Performance appraisal deal with both positive and negative performance; is not meant to be a fault-finding activity
Question 13
In a horizontal chart, the lowest level worker is located at the
A
Left most box
B
Middle
C
Right most box
D
Bottom
Question 13 Explanation:
The leftmost box is occupied by the highest authority while the lowest level worker occupies the rightmost box.
Question 14
Aubrey thinks about primary nursing as a system to deliver care. Which of the following activities is NOT done by a primary nurse?
A
Provides care to a group of patients together with a group of nurses
B
Performs comprehensive initial assessment
C
Collaborates with the physician
D
Provides care for 5-6 patients during their hospital stay.
Question 14 Explanation:
This function is done in team nursing where the nurse is a member of a team that provides care for a group of patients.
Question 15
Raphael is interested to learn more about transcultural nursing because he is assigned at the family suites where most patients come from different cultures and countries. Which of the following designs is appropriate for this study?
A
Ethnography
B
Phenomenology
C
Grounded theory
D
Case study
Question 15 Explanation:
Ethnography is focused on patterns of behavior of selected people within a culture
Question 16
She notes that there is an increasing unrest of the staff due to fatigue brought about by shortage of staff. Which action is a priority?
A
Develop a plan and implement it
B
Initiate a group interaction
C
Identify external and internal forces.
D
Evaluate the overall result of the unrest
Question 16 Explanation:
Initiate a group interaction will be an opportunity to discuss the problem in the open.
Question 17
He plans for his sampling method. Which sampling method gives equal chance to all units in the population to get picked?
A
Judgment
B
Random
C
Quota
D
Accidental
Question 17 Explanation:
Random sampling gives equal chance for all the elements in the population to be picked as part of the sample.
Question 18
Which phase of the employment process includes getting on the payroll and completing documentary requirements?
A
Recruitment
B
Induction
C
Orientation
D
Selection
Question 18 Explanation:
This step in the recruitment process gives time for the staff to submit all the documentary requirements for employment.
Question 19
He thinks of an appropriate theoretical framework. Whose theory addresses the four modes of adaptation?
A
Jean Watson
B
Martha Rogers
C
Sr. Callista Roy
D
Florence Nightingale
Question 19 Explanation:
Sr. Callista Roy developed the Adaptation Model which involves the physiologic mode, self-concept mode, role function mode and dependence mode
Question 20
He plans to use a Likert Scale to determine
A
degree of acceptance
B
degree of agreement and disagreement
C
level of satisfaction
D
compliance to expected standards
Question 20 Explanation:
Likert scale is a 5-point summated scale used to determine the degree of agreement or disagreement of the respondents to a statement in a study.
Question 21
Ms. Valencia prepares the process standards. Which of the following is NOT a process standard?
A
Informed consent shall be secured prior to any invasive procedure
B
Initial assessment shall be done to all patients within twenty four hours upon admission.
C
Patients’ reports 95% satisfaction rate prior to discharge from the hospital.
D
Patient education about their illness and treatment shall be provided for all patients and their families.
Question 21 Explanation:
This refers to an outcome standard, which is a result of the care that is rendered to the patient.
Question 22
The nursing theorist who developed transcultural nursing theory is
A
Madeleine Leininger
B
Sr. Callista Roy
C
Betty Newman
D
Dorothea Orem
Question 22 Explanation:
Madeleine Leininger developed the theory on transcultural theory based on her observations on the behavior of selected people within a culture
Question 23
Katherine is a young Unit Manager of the Pediatric Ward. Most of her staff nurses are senior to her, very articulate, confident and sometimes aggressive. Katherine feels uncomfortable believing that she is the scapegoat of everything that goes wrong in her department. Which of the following is the best action that she must take?
A
Seek help from the Director of Nursing
B
Disregard what she feels and continue to work independently
C
Identify the source of the conflict and understand the points of friction
D
Quit her job and look for another employment.
Question 23 Explanation:
This involves a problem solving approach, which addresses the root cause of the problem.
Question 24
She decides to illustrate the organizational structure. Which of the following elements is NOT included?
A
Level of authority
B
Span of control
C
Unity of direction
D
Lines of communication
Question 24 Explanation:
Unity of direction is a management principle, not an element of an organizational structure.
Question 25
Katherine tells one of the staff, “I don’t have time to discuss the matter with you now. See me in my office later” when the latter asks if they can talk about an issue. Which of the following conflict resolution strategies did she use?
A
Compromise
B
Restriction
C
Smoothing
D
Avoidance
Question 25 Explanation:
This strategy shuns discussing the issue head-on and prefers to postpone it to a later time. In effect the problem remains unsolved and both parties are in a lose-lose situation.
Question 26
He opts to use a self-report method. Which of the following is NOT TRUE about this method?
A
Most accurate and valid method of data gathering
B
Versatile in terms of content coverage
C
Yields information that would be difficult to gather by another method
D
Most direct means of gathering information
Question 26 Explanation:
The most serious disadvantage of this method is accuracy and validity of information gathered
Question 27
Which of the following articles would Kevin least consider for his review of literature?
A
“Turnaround Time in Emergency Rooms”
B
“Outcome Standards in Tertiary Health Care Institutions”
C
“Environmental Manipulation and Client Outcomes”
D
“Story-Telling and Anxiety Reduction Among Pediatric Patients”
Question 27 Explanation:
The article is for pediatric patients and may not be relevant for adult patients.
Question 28
Which of the following is evidence that the controlling process is effective?
A
Employees are contended
B
There is an increase in customer satisfaction rate.
C
Physicians do not complain.
D
The things that were planned are done
Question 28 Explanation:
Controlling is defined as seeing to it that what is planned is done.
Question 29
Ms. Valencia is responsible to the number of personnel reporting to her. This principle refers to:
A
Carrot and stick principle
B
Span of control
C
Unity of command
D
Esprit d’ corps
Question 29 Explanation:
Span of control refers to the number of workers who report directly to a manager.
Question 30
She plans of assigning competent people to fill the roles designed in the hierarchy. Which process refers to this?
A
Staffing
B
Scheduling
C
Recruitment
D
Induction
Question 30 Explanation:
Staffing is a management function involving putting the best people to accomplish tasks and activities to attain the goals of the organization.
Question 31
She checks the documentary requirements for the applicants for staff nurse position. Which one is NOT necessary?
A
Membership to accredited professional organization
B
Professional identification card
C
Certificate of previous employment
D
Record of related learning experience (RLE)
Question 31 Explanation:
Record of RLE is not required for employment purposes but it is required for the nurse’s licensure examination.
Question 32
Which of the following statements refers to criteria?
A
Step-by-step guidelines
B
Characteristics used to measure the level of nursing care
C
Agreed on level of nursing care
D
Statement which guide the group in decision making and problem solving
Question 32 Explanation:
Criteria are specific characteristics used to measure the standard of care.
Question 33
Alexandra is tasked to organize the new wing of the hospital. She was given the authority to do as she deems fit. She is aware that the director of nursing has substantial trust and confidence in her capabilities, communicates through downward and upward channels and usually uses the ideas and opinions of her staff. Which of the following is her style of management?
A
Consultative
B
Exploitive-authoritative
C
Participative
D
Benevolent –authoritative
Question 33 Explanation:
A consultative manager is almost like a participative manager. The participative manager has complete trust and confidence in the subordinate, always uses the opinions and ideas of subordinates and communicates in all directions.
Question 34
Ms. Valencia develops the standards to be followed. Among the following standards, which is considered as a structure standard?
A
Rotation of duty will be done every four weeks for all patient care personnel.
B
All patients shall have their weights taken recorded
C
Patients shall answer the evaluation form before discharge
D
The patients verbalized satisfaction of the nursing care received
Question 34 Explanation:
Structure standards include management system, facilities, equipment, materials needed to deliver care to patients. Rotation of duty is a management system.
Question 35
There are times when Katherine evaluates her staff as she makes her daily rounds. Which of the following is NOT a benefit of conducting an informal appraisal?
A
The evaluation may provide valid information for compilation of a formal report.
B
The staff member is observed in natural setting.
C
The evaluation is focused on objective data systematically.
D
Incidental confrontation and collaboration is allowed.
Question 35 Explanation:
Collecting objective data systematically can not be achieved in an informal appraisal. It is focused on what actually happens in the natural work setting.
Question 36
He checks if his instruments meet the criteria for evaluation. Which of the following criteria refers to the consistency or the ability to yield the same response upon its repeated administration?
A
Validity
B
Sensitivity
C
Objectivity
D
Reliability
Question 36 Explanation:
Reliability is repeatability of the instrument; it can elicit the same responses even with varied administration of the instrument
Question 37
When she presents the nursing procedures to be followed, she refers to what type of standards?
A
Structure
B
Criteria
C
Process
D
Outcome
Question 37 Explanation:
Process standards include care plans, nursing procedure to be done to address the needs of the patients.
Question 38
Kevin is a member of the Nursing Research Council of the hospital. His first assignment is to determine the level of patient satisfaction on the care they received from the hospital. He plans to include all adult patients admitted from April to May, with average length of stay of 3-4 days, first admission, and with no complications. Which of the following is an extraneous variable of the study?
A
Absence of complications
B
Age of patients
C
Date of admission
D
Length of stay
Question 38 Explanation:
An extraneous variable is not the primary concern of the researcher but has an effect on the results of the study. Adult patients may be young, middle or late adult.
Question 39
Which of the following statements is NOT true about performance appraisal?
A
The outcome of performance appraisal rests primarily with the staff.
B
Patients are the best source of information regarding personnel appraisal.
C
Informing the staff about the specific impressions of their work help improve their performance.
D
A verbal appraisal is an acceptable substitute for a written report
Question 39 Explanation:
The patient can be a source of information about the performance of the staff but it is never the best source. Directly observing the staff is the best source of information for personnel appraisal.
Question 40
St. Raphael Medical Center just opened its new Performance Improvement Department. Ms. Valencia is appointed as the Quality Control Officer. She commits herself to her new role and plans her strategies to realize the goals and objectives of the department. Which of the following is a primary task that they should perform to have an effective control system?
Make an interpretation about strengths and weaknesses
C
Identify the values of the department
D
Measure actual performances
Question 40 Explanation:
Identify the values of the department will set the guiding principles within which the department will operate its activities
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1. Katherine is a young Unit Manager of the Pediatric Ward. Most of her staff nurses are senior to her, very articulate, confident and sometimes aggressive. Katherine feels uncomfortable believing that she is the scapegoat of everything that goes wrong in her department. Which of the following is the best action that she must take?
Identify the source of the conflict and understand the points of friction
Disregard what she feels and continue to work independently
Seek help from the Director of Nursing
Quit her job and look for another employment.
2. As a young manager, she knows that conflict occurs in any organization. Which of the following statements regarding conflict is NOT true?
Can be destructive if the level is too high
Is not beneficial; hence it should be prevented at all times
May result in poor performance
May create leaders
3. Katherine tells one of the staff, “I don’t have time to discuss the matter with you now. See me in my office later” when the latter asks if they can talk about an issue. Which of the following conflict resolution strategies did she use?
Smoothing
Compromise
Avoidance
Restriction
4. Kathleen knows that one of her staff is experiencing burnout. Which of the following is the best thing for her to do?
Advise her staff to go on vacation.
Ignore her observations; it will be resolved even without intervention
Remind her to show loyalty to the institution.
Let the staff ventilate her feelings and ask how she can be of help.
5. She knows that performance appraisal consists of all the following activities EXCEPT:
Setting specific standards and activities for individual performance.
Using agency standards as a guide.
Determine areas of strength and weaknesses
Focusing activity on the correction of identified behavior.
6. Which of the following statements is NOT true about performance appraisal?
Informing the staff about the specific impressions of their work help improve their performance.
A verbal appraisal is an acceptable substitute for a written report
Patients are the best source of information regarding personnel appraisal.
The outcome of performance appraisal rests primarily with the staff.
7. There are times when Katherine evaluates her staff as she makes her daily rounds. Which of the following is NOT a benefit of conducting an informal appraisal?
The staff member is observed in natural setting.
Incidental confrontation and collaboration is allowed.
The evaluation is focused on objective data systematically.
The evaluation may provide valid information for compilation of a formal report.
8. She conducts a 6-month performance review session with a staff member. Which of the following actions is appropriate?
She asks another nurse to attest the session as a witness.
She informs the staff that she may ask another nurse to read the appraisal before the session is over.
She tells the staff that the session is manager-centered.
The session is private between the two members.
9. Alexandra is tasked to organize the new wing of the hospital. She was given the authority to do as she deems fit. She is aware that the director of nursing has substantial trust and confidence in her capabilities, communicates through downward and upward channels and usually uses the ideas and opinions of her staff. Which of the following is her style of management?
Benevolent –authoritative
Consultative
Exploitive-authoritative
Participative
10. She decides to illustrate the organizational structure. Which of the following elements is NOT included?
Level of authority
Lines of communication
Span of control
Unity of direction
11. She plans of assigning competent people to fill the roles designed in the hierarchy. Which process refers to this?
Staffing
Scheduling
Recruitment
Induction
12. She checks the documentary requirements for the applicants for staff nurse position. Which one is NOT necessary?
Certificate of previous employment
Record of related learning experience (RLE)
Membership to accredited professional organization
Professional identification card
13. Which phase of the employment process includes getting on the payroll and completing documentary requirements?
Orientation
Induction
Selection
Recruitment
14. She tries to design an organizational structure that allows communication to flow in all directions and involve workers in decision making. Which form of organizational structure is this?
Centralized
Decentralized
Matrix
Informal
15. In a horizontal chart, the lowest level worker is located at the
Left most box
Middle
Right most box
Bottom
16. She decides to have a decentralized staffing system. Which of the following is an advantage of this system of staffing?
greater control of activities
Conserves time
Compatible with computerization
Promotes better interpersonal relationship
17. Aubrey thinks about primary nursing as a system to deliver care. Which of the following activities is NOT done by a primary nurse?
Collaborates with the physician
Provides care to a group of patients together with a group of nurses
Provides care for 5-6 patients during their hospital stay.
Performs comprehensive initial assessment
18. Which pattern of nursing care involves the care given by a group of paraprofessional workers led by a professional nurse who take care of patients with the same disease conditions and are located geographically near each other?
Case method
Modular nursing
Nursing case management
Team nursing
19. St. Raphael Medical Center just opened its new Performance Improvement Department. Ms. Valencia is appointed as the Quality Control Officer. She commits herself to her new role and plans her strategies to realize the goals and objectives of the department. Which of the following is a primary task that they should perform to have an effective control system?
Make an interpretation about strengths and weaknesses
20. Ms. Valencia develops the standards to be followed. Among the following standards, which is considered as a structure standard?
The patients verbalized satisfaction of the nursing care received
Rotation of duty will be done every four weeks for all patient care personnel.
All patients shall have their weights taken recorded
Patients shall answer the evaluation form before discharge
21. When she presents the nursing procedures to be followed, she refers to what type of standards?
Process
Outcome
Structure
Criteria
22. The following are basic steps in the controlling process of the department. Which of the following is NOT included?
Measure actual performance
Set nursing standards and criteria
Compare results of performance to standards and objectives
Identify possible courses of action
23. Which of the following statements refers to criteria?
Agreed on level of nursing care
Characteristics used to measure the level of nursing care
Step-by-step guidelines
Statement which guide the group in decision making and problem solving
24. She wants to ensure that every task is carried out as planned. Which of the following tasks is NOT included in the controlling process?
Instructing the members of the standards committee to prepare policies
Reviewing the existing policies of the hospital
Evaluating the credentials of all nursing staff
Checking if activities conform to schedule
25. Ms. Valencia prepares the process standards. Which of the following is NOT a process standard?
Initial assessment shall be done to all patients within twenty four hours upon admission.
Informed consent shall be secured prior to any invasive procedure
Patients’ reports 95% satisfaction rate prior to discharge from the hospital.
Patient education about their illness and treatment shall be provided for all patients and their families.
26. Which of the following is evidence that the controlling process is effective?
The things that were planned are done
Physicians do not complain.
Employees are contended
There is an increase in customer satisfaction rate.
27. Ms. Valencia is responsible to the number of personnel reporting to her. This principle refers to:
Span of control
Unity of command
Carrot and stick principle
Esprit d’ corps
28. She notes that there is an increasing unrest of the staff due to fatigue brought about by shortage of staff. Which action is a priority?
Evaluate the overall result of the unrest
Initiate a group interaction
Develop a plan and implement it
Identify external and internal forces.
29. Kevin is a member of the Nursing Research Council of the hospital. His first assignment is to determine the level of patient satisfaction on the care they received from the hospital. He plans to include all adult patients admitted from April to May, with average length of stay of 3-4 days, first admission, and with no complications. Which of the following is an extraneous variable of the study?
Date of admission
Length of stay
Age of patients
Absence of complications
30. He thinks of an appropriate theoretical framework. Whose theory addresses the four modes of adaptation?
Martha Rogers
Sr. Callista Roy
Florence Nightingale
Jean Watson
31. He opts to use a self-report method. Which of the following is NOT TRUE about this method?
Most direct means of gathering information
Versatile in terms of content coverage
Most accurate and valid method of data gathering
Yields information that would be difficult to gather by another method
32. Which of the following articles would Kevin least consider for his review of literature?
“Story-Telling and Anxiety Reduction Among Pediatric Patients”
“Turnaround Time in Emergency Rooms”
“Outcome Standards in Tertiary Health Care Institutions”
“Environmental Manipulation and Client Outcomes”
33. Which of the following variables will he likely EXCLUDE in his study?
Competence of nurses
Caring attitude of nurses
Salary of nurses
Responsiveness of staff
34. He plans to use a Likert Scale to determine
degree of agreement and disagreement
compliance to expected standards
level of satisfaction
degree of acceptance
35. He checks if his instruments meet the criteria for evaluation. Which of the following criteria refers to the consistency or the ability to yield the same response upon its repeated administration?
Validity
Reliability
Sensitivity
Objectivity
36. Which criteria refer to the ability of the instrument to detect fine differences among the subjects being studied?
Sensitivity
Reliability
Validity
Objectivity
37. Which of the following terms refer to the degree to which an instrument measures what it is supposed to be measure?
Validity
Reliability
Meaningfulness
Sensitivity
38. He plans for his sampling method. Which sampling method gives equal chance to all units in the population to get picked?
Random
Accidental
Quota
Judgment
39. Raphael is interested to learn more about transcultural nursing because he is assigned at the family suites where most patients come from different cultures and countries. Which of the following designs is appropriate for this study?
Grounded theory
Ethnography
Case study
Phenomenology
40. The nursing theorist who developed transcultural nursing theory is
Dorothea Orem
Madeleine Leininger
Betty Newman
Sr. Callista Roy
Answers and Rationales
Answer: (A) Identify the source of the conflict and understand the points of friction. This involves a problem solving approach, which addresses the root cause of the problem.
Answer: (B) Is not beneficial; hence it should be prevented at all times. Conflicts are beneficial because it surfaces out issues in the open and can be solved right away. Likewise, members of the team become more conscientious with their work when they are aware that other members of the team are watching them.
Answer: (C) Avoidance. This strategy shuns discussing the issue head-on and prefers to postpone it to a later time. In effect the problem remains unsolved and both parties are in a lose-lose situation.
Answer: (D) Let the staff ventilate her feelings and ask how she can be of help. Reaching out and helping the staff is the most effective strategy in dealing with burn out. Knowing that someone is ready to help makes the staff feel important; hence her self-worth is enhanced.
Answer: (D) Focusing activity on the correction of identified behavior. Performance appraisal deal with both positive and negative performance; is not meant to be a fault-finding activity
Answer: (C) Patients are the best source of information regarding personnel appraisal. The patient can be a source of information about the performance of the staff but it is never the best source. Directly observing the staff is the best source of information for personnel appraisal.
Answer: (C) The evaluation is focused on objective data systematically. Collecting objective data systematically can not be achieved in an informal appraisal. It is focused on what actually happens in the natural work setting.
Answer: (D) The session is private between the two members. The session is private between the manager and the staff and remains to be so when the two parties do not divulge the information to others.
Answer: (B) Consultative. A consultative manager is almost like a participative manager. The participative manager has complete trust and confidence in the subordinate, always uses the opinions and ideas of subordinates and communicates in all directions.
Answer: (D) Unity of direction. Unity of direction is a management principle, not an element of an organizational structure.
Answer: (A) Staffing. Staffing is a management function involving putting the best people to accomplish tasks and activities to attain the goals of the organization.
Answer: (B) Record of related learning experience (RLE). Record of RLE is not required for employment purposes but it is required for the nurse’s licensure examination.
Answer: (B) Induction. This step in the recruitment process gives time for the staff to submit all the documentary requirements for employment.
Answer: (B) Decentralized. Decentralized structures allow the staff to make decisions on matters pertaining to their practice and communicate in downward, upward, lateral and diagonal flow.
Answer: (C) Rightmost box. The leftmost box is occupied by the highest authority while the lowest level worker occupies the rightmost box.
Answer: (D) Promotes better interpersonal relationship. Decentralized structures allow the staff to solve decisions by themselves, involve them in decision making; hence they are always given opportunities to interact with one another.
Answer: (B) Provides care to a group of patients together with a group of nurses . This function is done in team nursing where the nurse is a member of a team that provides care for a group of patients.
Answer: (B) Modular nursing . Modular nursing is a variant of team nursing. The difference lies in the fact that the members in modular nursing are paraprofessional workers.
Answer: (B) Identify the values of the department . Identify the values of the department will set the guiding principles within which the department will operate its activities
Answer: (B) Rotation of duty will be done every four weeks for all patient care personnel. Structure standards include management system, facilities, equipment, materials needed to deliver care to patients. Rotation of duty is a management system.
Answer: (A) Process . Process standards include care plans, nursing procedure to be done to address the needs of the patients.
Answer: (D) Identify possible courses of action . This is a step in a quality control process and not a basic step in the control process.
Answer: (B) Characteristics used to measure the level of nursing care . Criteria are specific characteristics used to measure the standard of care.
Answer: (A) Instructing the members of the standards committee to prepare policies . Instructing the members involves a directing function.
Answer: (C) Patients’ reports 95% satisfaction rate prior to discharge from the hospital. This refers to an outcome standard, which is a result of the care that is rendered to the patient.
Answer: (A) The things that were planned are done . Controlling is defined as seeing to it that what is planned is done.
Answer: (A) Span of control . Span of control refers to the number of workers who report directly to a manager.
Answer: (B) Initiate a group interaction . Initiate a group interaction will be an opportunity to discuss the problem in the open.
Answer: (C) Age of patients . An extraneous variable is not the primary concern of the researcher but has an effect on the results of the study. Adult patients may be young, middle or late adult.
Answer: (B) Sr. Callista Roy . Sr. Callista Roy developed the Adaptation Model which involves the physiologic mode, self-concept mode, role function mode and dependence mode
Answer: (C) Most accurate and valid method of data gathering . The most serious disadvantage of this method is accuracy and validity of information gathered
Answer: (B) “Turnaround Time in Emergency Rooms” . The article is for pediatric patients and may not be relevant for adult patients.
Answer: (C) Salary of nurses . Salary of staff nurses is not an indicator of patient satisfaction, hence need not be included as a variable in the study.
Answer: (A) degree of agreement and disagreement . Likert scale is a 5-point summated scale used to determine the degree of agreement or disagreement of the respondents to a statement in a study.
Answer: (B) Reliability . Reliability is repeatability of the instrument; it can elicit the same responses even with varied administration of the instrument
Answer: (A) Sensitivity . Sensitivity is an attribute of the instrument that allow the respondents to distinguish differences of the options where to choose from
Answer: (A) Validity . Validity is ensuring that the instrument contains appropriate questions about the research topic
Answer: (A) Random . Random sampling gives equal chance for all the elements in the population to be picked as part of the sample.
Answer: (B) Ethnography . Ethnography is focused on patterns of behavior of selected people within a culture
Answer: (B) Madeleine Leininger . Madeleine Leininger developed the theory on transcultural theory based on her observations on the behavior of selected people within a culture